Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, passport/ID details (for visa and booking purposes), nationality, and date of birth.

Travel Information: Destination preferences, travel dates, accommodation preferences, dietary requirements, and special requests.

Payment Information: Credit/debit card details, bank transfer information (processed securely through third-party payment processors).

Technical Information: IP address, browser type, device information, cookies, and usage data collected automatically when you visit our website.

Communication Records: Emails, WhatsApp messages, WeChat messages, and other correspondence with our team.

2. How We Use Your Information

We use your information to:

Process and manage your travel bookings and itineraries

Communicate with you about your trips and inquiries

Process payments and issue invoices

Comply with legal requirements (visa applications, customs declarations)

Send you relevant travel updates, promotions, and newsletters (with your consent)

Improve our website and services

Respond to customer service requests

Prevent fraud and ensure website security

3. Information Sharing and Disclosure

We may share your information with:

Travel Partners: Hotels, airlines, tour operators, and transportation providers necessary to fulfill your booking.

Government Authorities: Immigration, customs, and other regulatory bodies as required by law for visa processing and entry requirements.

Payment Processors: Secure third-party payment services to process transactions.

Technology Providers: Cloud hosting, analytics, and communication tools that help us operate our business.

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmission

Secure servers with access controls

Regular security audits and updates

Staff training on data protection practices

Limited access to personal data on a need-to-know basis

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Remember your language preferences and settings

Analyze website traffic and usage patterns

Improve user experience

Serve relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

We may use third-party analytics services (such as Google Analytics) and advertising platforms (such as Google Ads, Meta/Facebook Pixel) to understand how visitors use our site and to deliver relevant advertisements.

6. Your Rights

Depending on your location, you may have the following rights:

**Access:** Request a copy of the personal information we hold about you

**Correction:** Request correction of inaccurate or incomplete information

**Deletion:** Request deletion of your personal information (subject to legal obligations)

**Portability:** Request transfer of your data in a structured format

**Objection:** Object to processing of your personal information for marketing purposes

**Withdrawal of Consent:** Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected]

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill contractual obligations

Comply with legal, tax, and regulatory requirements (typically 7 years for financial records)

Resolve disputes and enforce agreements

After the retention period, data is securely deleted or anonymized.

8. International Data Transfers

As a travel company operating in China and serving international clients, your information may be transferred to and processed in China and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Email: [email protected]

Phone: +86 150 7833 3456

Address: Room 106, Building 2, Jingui International, Hongling Road, Xiufeng District, Guilin, Guangxi, China 541001

We will respond to your request within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.